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  1. Jira Service Management Cloud
  2. JSDCLOUD-10030

Ability to backup Assets data and configuration

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update from May 2024

      Hi all, thank you for your patience with this request. We understand this is an incredibly important feature and be assured it is on our roadmap. We will provide further updates as the time frames for delivering this are locked down. For transparency, At this stage I don't believe we will be able to deliver it before the end of 2024.

      In the meantime, please refer to the workaround of leveraging our REST APIs or apps available on Marketplace.

      All the best,

      Justin King | Senior Product Manager, Jira Service Management

      Problem Definition

      Currently, customers do not have a way to backup Assets data and configuration. 

      Suggested Solution

      Provide the ability to backup Assets objects and Assets configuration 

      Workaround

      Customers have to manually  export objects under each object type. You may use Assets REST APIs calls to export objects and keep their backup: JSDCLOUD-9879. Soon the object schema level exports will be available as well with JSM Assets.

      Or, there is a marketplace app that currently provides the option of backup and restore for Assets:  Insight Assets Backup & Migration

            7260236ab89d Justin King
            skahol Swati Kahol
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              Created:
              Updated: