- JSDCLOUD-16925Differentiate duplicate options within Entitlement field for agents
- JSDCLOUD-13117Automation rule for Jira to attach the file to a ticket
- JSDCLOUD-13494Virtual Agent - Enable to edit the Standard Flow "Escalate" message
- JSDCLOUD-13845New Portal-only customers should be redirected to the request form URL after signing up
- JSDCLOUD-16613Add Support for System Fields in "Change request type and fields" step of Virtual Agent Intents
- JSDCLOUD-4686Allow Customization of Service Desk survey trigger
- JSDCLOUD-8379Control outgoing notification on customer level
- JSDCLOUD-10559Ability to archive request types (not only hidden, but not be possible to open ticket (through technician view) for those request types)
- JSDCLOUD-12956Add custom fields to variables list in Canned Responses
- JSDCLOUD-13826Ability to select multiple objects in Assets multi-select custom field
- JSDCLOUD-14995JSM/Operations tile not visible for platform teams with Confluence/Atlassian Home context
- JSDCLOUD-15363Assets Attributes: Provide a Layout Configuration option to create Sections of Attributes
- JSDCLOUD-6209Ability to choose send notification to some organizations
- JSDCLOUD-12802Ability to create custom variables for use in Canned responses.
- JSDCLOUD-15499Notify when there is responder/participant missing
- JSDCLOUD-10851Add the ability to export/show Assets Objects field for "Filter Subscriptions" in the Email
- JSDCLOUD-13401Knowledge base search via help center does not find the article of Confluence Server
- JSDCLOUD-15878Agent should be able to take over the control of conversation in virtual service agent in Jira service management
- JSDCLOUD-15971Assets Custom Field not working in Customer Portal when values are displayed based on Hidden field added in Filter Issue Scope.
- JSDCLOUD-3644Set default request filter in customer portal
- JSDCLOUD-7900More reports for Knowledge Base article views
- JSDCLOUD-8481Have the ability to "Add Flag" and "Remove Flag" from "..." menu
- JSDCLOUD-10865Ability to hide/disable default reports of Jira Service Management
- JSDCLOUD-13004Organization field is not auto-populated when issue is raised via Assist.
- JSDCLOUD-13044Ability to add tables, info panel to Canned Responses
- JSDCLOUD-3920Allow SLA to be viewed by non Service Desk agent
- JSDCLOUD-11818Get customers API should allow querying users with full email match
- JSDCLOUD-1964Allow Portal-only Service Desk Customers Login with Google
- JSDCLOUD-6511Allow export of approval information in service desk issues
- JSDCLOUD-10736Form Tables: Allow rows to be added when the last row is completed
- JSDCLOUD-13672Confluence customer can't search any page even JSM Knowledge base on portal other than the space getting access permission.
- JSDCLOUD-3986Customize what status to send the JIRA Service Desk CSAT
- JSDCLOUD-4901Portal users cannot access the knowledge base
- JSDCLOUD-10435Jira issues linked to a Service via the Affected Services field should appear as a connected Jira issue in Assets
- JSDCLOUD-13942Ability to archive objects/object types in Assets
- JSDCLOUD-15074Ability to add a close button to CSAT survey when no comment has been added
- JSDCLOUD-16068Include all attribute values while using the Basic Search for Assets filtering
- JSDCLOUD-2262Provide a way for Admin / Agent to view unprocessed mail queue and action items
- JSDCLOUD-2311Ignore certain mails from processing based on email subject
- JSDCLOUD-4647Setting Customers Language Improvement
- JSDCLOUD-6199How do I make the second field of a cascading select field mandatory?
- JSDCLOUD-9304Ability to hide the KB categories from the portal view
- JSDCLOUD-10842Add an ability to make the comment compulsory for approval via email
- JSDCLOUD-9973Add the ability to retrieve SLA data via API
- JSDCLOUD-10721Allow customers to delete Email Request Types from Team-Managed Projects
- JSDCLOUD-12328Allow channels other than "General" to be a Agent channel in Teams integration of JSM Chat
- JSDCLOUD-13508virtual agent : Ability to recognize attached image, files on knowledge base
- JSDCLOUD-15897JSM Operations device and contact method reporting
- JSDCLOUD-4174Ability to Hide Status Change Log in Customer Portal
- JSDCLOUD-5851Include Conditional Approval
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