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  1. Jira Service Management Cloud
  2. JSDCLOUD-15074

Ability to add a close button to CSAT survey when no comment has been added

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, when responding to the Customer Satisfaction survey, it only closes if a comment is left. It would be helpful to have the option to close the window even if no comment is added.

      This is misleading to the customer giving feedback because it looks like the survey was not submitted even though the text above the stars shows it was. There should be an option to skip the comment because the way it is showing, the comment is not actually optional; it is required to close the screen.

              Unassigned Unassigned
              38120c2dcbab Alexander Edmunds
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