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  1. Jira Service Management Cloud
  2. JSDCLOUD-3986

Customize what status to send the JIRA Service Desk CSAT

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We need to customize what status we send the Customer Satisfaction Survey.

      Currently, I believe it sends when a resolved issue notification is sent but this may not be the desired time to send – especially when there may be multiple "Done" statuses.

      Our workflow has 3x "Done" statuses – Pending Validation, Resolved, and Closed. We wish to have the CSAT sent when the status is set to Closed.

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          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-4016 JIRA Service Desk should not send CSAT until issue is "Closed"

          • Low - Low priority issues
          • Closed
          is related to

          Suggestion - JSDSERVER-3986 Customize what status to send the JIRA Service Desk CSAT

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              a620038e6229 Jehan Gonsalkorale
              e60cee3f62db Matthew Daize
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                Created:
                Updated: