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  1. Jira Service Management Cloud
  2. JSDCLOUD-3986

Customize what status to send the JIRA Service Desk CSAT

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We need to customize what status we send the Customer Satisfaction Survey.

      Currently, I believe it sends when a resolved issue notification is sent but this may not be the desired time to send – especially when there may be multiple "Done" statuses.

      Our workflow has 3x "Done" statuses – Pending Validation, Resolved, and Closed. We wish to have the CSAT sent when the status is set to Closed.

              a620038e6229 Jehan Gonsalkorale
              e60cee3f62db Matthew Daize
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