Customize what status to send the JIRA Service Desk CSAT

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We need to customize what status we send the Customer Satisfaction Survey.

      Currently, I believe it sends when a resolved issue notification is sent but this may not be the desired time to send – especially when there may be multiple "Done" statuses.

      Our workflow has 3x "Done" statuses – Pending Validation, Resolved, and Closed. We wish to have the CSAT sent when the status is set to Closed.

            Assignee:
            Unassigned
            Reporter:
            Matthew Daize
            Votes:
            84 Vote for this issue
            Watchers:
            37 Start watching this issue

              Created:
              Updated: