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Jira Service Management Data CenterProject Type: software

Jira Service Management Data Center

Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3986

Customize what status to send the JIRA Service Desk CSAT

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We need to customize what status we send the Customer Satisfaction Survey.

      Currently, I believe it sends when a resolved issue notification is sent but this may not be the desired time to send – especially when there may be multiple "Done" statuses.

      Our workflow has 3x "Done" statuses – Pending Validation, Resolved, and Closed. We wish to have the CSAT sent when the status is set to Closed.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-3986

            Customize what status to send the JIRA Service Desk CSAT

            XMLWordPrintable

              • 1
              • 2
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                We need to customize what status we send the Customer Satisfaction Survey.

                Currently, I believe it sends when a resolved issue notification is sent but this may not be the desired time to send – especially when there may be multiple "Done" statuses.

                Our workflow has 3x "Done" statuses – Pending Validation, Resolved, and Closed. We wish to have the CSAT sent when the status is set to Closed.

                        Unassigned Unassigned
                        e60cee3f62db Matthew Daize
                        Votes:
                        83 Vote for this issue
                        Watchers:
                        36 Start watching this issue

                          Created:
                          Updated:

                              Unassigned Unassigned
                              e60cee3f62db Matthew Daize
                              Votes:
                              83 Vote for this issue
                              Watchers:
                              36 Start watching this issue

                                Created:
                                Updated: