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  1. Jira Service Management Data Center
  2. JSDSERVER-3986

Customize what status to send the JIRA Service Desk CSAT

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We need to customize what status we send the Customer Satisfaction Survey.

      Currently, I believe it sends when a resolved issue notification is sent but this may not be the desired time to send – especially when there may be multiple "Done" statuses.

      Our workflow has 3x "Done" statuses – Pending Validation, Resolved, and Closed. We wish to have the CSAT sent when the status is set to Closed.

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          Suggestion - JSDCLOUD-3986 Customize what status to send the JIRA Service Desk CSAT

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              Unassigned Unassigned
              e60cee3f62db Matthew Daize
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