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  1. Jira Service Management Cloud
  2. JSDCLOUD-8379

Control outgoing notification on customer level

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      It would be handy to have the ability to control outgoing notifications based on the customer's email address. A business case would be to not send notifications to the customer when the sender email address is a no-reply address or service desk admin wouldn't want to send back updates to that customer.

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            [JSDCLOUD-8379] Control outgoing notification on customer level

            Mark Johnson added a comment -

            I would like this feature too, in the Server version of Jira Service Desk.

            Mark Johnson added a comment - I would like this feature too, in the Server version of Jira Service Desk.

            Steven Whittington added a comment -

            As an admin user of Jira Service Desk, I want to have an option on the Customer page to disable all notifications to that specific customer so that Service Desk does not get into a loop of sending notifications to email addresses that are known bots that then reply with an automated reply that in turn reopen tickets starting the loop over again. 

            Steven Whittington added a comment - As an admin user of Jira Service Desk, I want to have an option on the Customer page to disable all notifications to that specific customer so that Service Desk does not get into a loop of sending notifications to email addresses that are known bots that then reply with an automated reply that in turn reopen tickets starting the loop over again. 

              Unassigned Unassigned
              akhan@atlassian.com Asim K
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                Created:
                Updated: