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  1. Jira Service Management Cloud
  2. JSDCLOUD-4999

Option for Customer to disable notification from their profile

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently , service desk notification can only be disable globally or via project. There's no option for customer to disable notification if he/she doesn't want any notification at all from JIRA regardless any activity (issue created/comment/etc) . 

      Suggested Solution

      Provide option for customer to disable notification from their profile.

          Form Name

            [JSDCLOUD-4999] Option for Customer to disable notification from their profile

            Ben Settle added a comment -

            This would be great.

            I understand a workaround would be disabling notifications at admin level for a project and creating automation rules to send emails to requesters based on various triggers, then adding the users who don't want to receive notifications as an exception to the rule. 

            Ben Settle added a comment - This would be great. I understand a workaround would be disabling notifications at admin level for a project and creating automation rules to send emails to requesters based on various triggers, then adding the users who don't want to receive notifications as an exception to the rule. 

            Don McFall added a comment -

            Administrators also need to be able to do this for JSM customers.

            Don McFall added a comment - Administrators also need to be able to do this for JSM customers.

            Jamie Cornish added a comment -

            Been asked if this was a possible today!

            So consider this another vote for this feature

            Jamie Cornish added a comment - Been asked if this was a possible today! So consider this another vote for this feature

            Soporte Inlogiq added a comment -

            Hello! Is there any news according this improvement? 

            Thank you!

            Soporte Inlogiq added a comment - Hello! Is there any news according this improvement?  Thank you!

            Samir Patel added a comment - - edited

            Any temporary workaround until this is implemented?  Thanks.

            Samir Patel added a comment - - edited Any temporary workaround until this is implemented?  Thanks.

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              101 Vote for this issue
              Watchers:
              54 Start watching this issue

                Created:
                Updated: