Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-11899

Option to disable Customer Notifications per user

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-4999 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Currently, Jira Service Management customer notifications can only be disabled globally or via project. 
      It's needed to have the ability to disable customer notifications per user.

      Workaround

      Inform the customer to disable the notifications by clicking in the bell icon in the portal tickets.

          Form Name

            [JSDCLOUD-11899] Option to disable Customer Notifications per user

            There are no comments yet on this issue.

              Unassigned Unassigned
              ctrilha@atlassian.com Charles Trilha (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: