Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3920

Allow SLA to be viewed by non Service Desk agent

    XMLWordPrintable

Details

    • 1
    • 5

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently JIRA Service Desk does not allow SLAs to be viewed by non service desk agent. User must have been granted JIRA Service Desk Application Access in order to see SLA.
      One of our customer has raised a use case : The manager who is not necessarily a service desk agent sometimes wants to see the situation on SLA of the tickets.

      Suggested Solution

      Add an option to enable SLA to be viewed by other JIRA Application users.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-3920 Allow SLA to be viewed by non Service Desk agent

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              21 Vote for this issue
              Watchers:
              21 Start watching this issue

              Dates

                Created:
                Updated: