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  1. Jira Service Management Data Center
  2. JSDSERVER-3920

Allow SLA to be viewed by non Service Desk agent

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently JIRA Service Desk does not allow SLAs to be viewed by non service desk agent. User must have been granted JIRA Service Desk Application Access in order to see SLA.
      One of our customer has raised a use case : The manager who is not necessarily a service desk agent sometimes wants to see the situation on SLA of the tickets.

      Suggested Solution

      Add an option to enable SLA to be viewed by other JIRA Application users.

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          relates to

          Suggestion - JSDCLOUD-3920 Allow SLA to be viewed by non Service Desk agent

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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              Dates

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                Updated:

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