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  1. Jira Service Management Cloud
  2. JSDCLOUD-2262

Provide a way for Admin / Agent to view unprocessed mail queue and action items

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When mail can not be processed, due to the email not being from a known customer and not a public signup Service Desk, it would be useful if it is possible for an Admin or Agent to view those messages.

      The Admin can currently see them in the Mail Audit Log, but not possible to action anything.

      Would be useful if possible to:

      • Choose to create a new customer from mail, and ticket
      • Create a new customer and add as a Request Participant with comment to existing issue
      • If attachments are corrupt or blocking an issue, select to skip attachments but create issue

              d7c36792fcf8 Manpreet Singh (Inactive)
              mmcmahon Matthew McMahon (Inactive)
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                Created:
                Updated: