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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Incoming Email - Mail Handlers
Labels:

UIS:
10
Support reference count:
10
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

When mail can not be processed, due to the email not being from a known customer and not a public signup Service Desk, it would be useful if it is possible for an Admin or Agent to view those messages.

The Admin can currently see them in the Mail Audit Log, but not possible to action anything.

Would be useful if possible to:

Choose to create a new customer from mail, and ticket
Create a new customer and add as a Request Participant with comment to existing issue
If attachments are corrupt or blocking an issue, select to skip attachments but create issue

Attachments

Issue Links

incorporates

JSDCLOUD-1260 Service Desk Email Handler removes emails without any notification.

Closed

is related to

JSDCLOUD-1699 Support Create User function even for Comment by Email

Closed

JSDSERVER-2262 Provide a way for Admin / Agent to view unprocessed mail queue and action items

Gathering Interest

JSMDC-572 Loading...

relates to

JSDCLOUD-4340 Mails should be removed from mailitemchunk table after being successfully processed

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(6 mentioned in)

Activity

People

Assignee:: Manpreet Singh

Reporter:: Matthew McMahon (Inactive)

Votes:: 45 Vote for this issue

Watchers:: 35 Start watching this issue

Dates

Created:: 26/Aug/2015 2:28 PM

Updated:: 5 days ago 2:10 AM