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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Email - Incoming
Labels:

UIS:
5
Support reference count:
10
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

When mail can not be processed, due to the email not being from a known customer and not a public signup Service Desk, it would be useful if it is possible for an Admin or Agent to view those messages.

The Admin can currently see them in the Mail Audit Log, but not possible to action anything.

Would be useful if possible to:

Choose to create a new customer from mail, and ticket
Create a new customer and add as a Request Participant with comment to existing issue
If attachments are corrupt or blocking an issue, select to skip attachments but create issue

Attachments

Issue Links

incorporates

JSDSERVER-1260 Service Desk Email Handler removes emails without any notification.

Closed

is related to

JSDSERVER-1699 Support Create User function even for Comment by Email

Closed

JRASERVER-67539 Add incoming and outgoing mail health monitoring

Gathering Interest

JSDSERVER-818 JSM should send reply or notification when mail handler cannot create or update issue

Gathering Interest

JSDSERVER-988 Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

Gathering Interest

relates to

JSDSERVER-4340 Mails should be removed from mailitemchunk table after being successfully processed

Gathering Interest

JSDCLOUD-2262 Provide a way for Admin / Agent to view unprocessed mail queue and action items

Under Consideration

SDENG-732 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

was cloned as: DESK-4339 Loading...; JSMDC-572 Loading...

(3 relates to, 5 mentioned in, 2 was cloned as)

Activity

People

Assignee:: Unassigned

Reporter:: Matthew McMahon (Inactive)

Votes:: 47 Vote for this issue

Watchers:: 37 Start watching this issue

Dates

Created:: 26/Aug/2015 2:28 PM

Updated:: 05/Apr/2024 2:49 AM