Provide a way for Admin / Agent to view unprocessed mail queue and action items

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When mail can not be processed, due to the email not being from a known customer and not a public signup Service Desk, it would be useful if it is possible for an Admin or Agent to view those messages.

      The Admin can currently see them in the Mail Audit Log, but not possible to action anything.

      Would be useful if possible to:

      • Choose to create a new customer from mail, and ticket
      • Create a new customer and add as a Request Participant with comment to existing issue
      • If attachments are corrupt or blocking an issue, select to skip attachments but create issue

            Assignee:
            Unassigned
            Reporter:
            Matthew McMahon (Inactive)
            Votes:
            47 Vote for this issue
            Watchers:
            36 Start watching this issue

              Created:
              Updated: