Problem:

When Assets Custom Field configured to display values based on the Hidden field in Filter Issue scope, then assets field shows"No options" in portal.

But the same field works fine in Jira Issue View in Both Create Screen and in Edit screens.

Below are the steps to replicate:

• In Object Type > Add a Text attribute called component.
• Create a object with component name : Active Directory.
• Add Component Jira field to request form and Hide with default value : Active Directory.
• In Assets custom field > Add Filter Issue Scope AQL as below

component IN (${components.label${0}})

• Navigate to Customer portal and we can see the Assets Filed shows No Option.
• In Jira Issue View it works fine.

The reason for this is in customer portal frontend , it works based on the visible fields and Hidden fields are not accessible in UI and therefore can't use those preset hidden values to filter down the results displayed.

Suggestion:

Provide the ability to display fields based on Hidden custom field value.