Problem Description

Similar to JSDCLOUD-14635, the system fields like "Description" are not supported in the  "Change request type and fields" step in Intents.

We can try modifying the description using any of these options within a JSON:

{
 "Description" : {
"content": [
                {
                    "type": "paragraph",
                    "content": [
                        {
                            "type": "text",
                            "text": "My new description"
                        }
                    ]
                }
            ]
  }
 }
 

{
  "description" : "A description is multiples lines of text\n separated by\n line feeds."
}

Still, the same will not be updated.

Refer: https://support.atlassian.com/jira-service-management-cloud/docs/about-step-types-in-the-virtual-agent-flow-builder/

Suggested Resolution

Add support for System Fields like "Description" under the "Change request type and fields" step of Virtual Agent.

Why is this important?

All the request types in a project will have certain fields set when creating requests. However, due to Virtual Agent's inability to set System fields, many important/regular fields in a project are not set for requests raised using VA. The uniformity in the projects is lost.