Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2311

Ignore certain mails from processing based on email subject

    XMLWordPrintable

Details

    • 8
    • 4
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, every email which is received by the email account associated to the SD mail handler will be created as a request if possible.

      Some organizations have a phone number to be contacted by and when a call is missed, an email will be sent. This email will always be of the same Subject. If the email is sent to the SD mail, it will create a request which doesn't contain any information.

      Suggestion

      Allow admins to configure a string in SD for email subjects to be ignored.

      The Mail handler will compare this string to the subject of all mails and if it matches, the email will be ignored.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              64 Vote for this issue
              Watchers:
              24 Start watching this issue

              Dates

                Created:
                Updated: