Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2311

Ignore certain mails from processing based on email subject

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Email - Incoming
    • None
    • 2
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, every email which is received by the email account associated to the SD mail handler will be created as a request if possible.

      Some organizations have a phone number to be contacted by and when a call is missed, an email will be sent. This email will always be of the same Subject. If the email is sent to the SD mail, it will create a request which doesn't contain any information.

      Suggestion

      Allow admins to configure a string in SD for email subjects to be ignored.

      The Mail handler will compare this string to the subject of all mails and if it matches, the email will be ignored.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-3347 Ability To Filter Out of Office Auto Emails

          • Closed
          relates to

          Suggestion - JSDCLOUD-2311 Ignore certain mails from processing based on email subject

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              23 Vote for this issue
              Watchers:
              11 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync