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  1. Jira Service Management Cloud
  2. JSDCLOUD-3347

Ability To Filter Out of Office Auto Emails

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Out of office emails can be a big issue for an organization which is growing in number of users. Therefore receiving such emails for various tickets can waste time off ServiceDesk agent.

      Suggested Solution

      By filtering out "out of office" emails we can reduce this traffic and prevent them from adding comment to the tickets.

      This plugin Enterprise Mail Handler for JIRA or other sort of plugins can be used as workaround.
      Please contact the plugin's vendor in order to make sure about functionality as Atlassian does not support third party plugins.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-2311 Ignore certain mails from processing based on email subject

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-3347 Ability To Filter Out of Office Auto Emails

          • Closed

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              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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              Dates

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                Updated:
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