Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3347

Ability To Filter Out of Office Auto Emails

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Incoming
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Out of office emails can be a big issue for an organization which is growing in number of users. Therefore receiving such emails for various tickets can waste time off ServiceDesk agent.

      Suggested Solution

      By filtering out "out of office" emails we can reduce this traffic and prevent them from adding comment to the tickets.

      This plugin Enterprise Mail Handler for JIRA or other sort of plugins can be used as workaround.
      Please contact the plugin's vendor in order to make sure about functionality as Atlassian does not support third party plugins.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-2311 Ignore certain mails from processing based on email subject

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-3347 Ability To Filter Out of Office Auto Emails

          • Closed

          Activity

            People

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync