Add the ability to retrieve SLA data via API

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: SLA
    • None
    • 11
    • 18

      Problem statement

      As per https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-sla-get, it's only possible to retrieve SLA info for a specific request. 

      I would like to be able to retrieve SLA information in bulk for work items in a project. 

      Suggested solution

      Add the ability to also retrieve the SLA goal and JQL via API. 

      Workaround

      The API rest/servicedeskapi/request?expand=sla will allow us to fetch the SLA for a customer's or Organisation's request. But this will not allow an agent to fetch the information for all requests in the project. 

            Assignee:
            Unassigned
            Reporter:
            Nabil
            Votes:
            35 Vote for this issue
            Watchers:
            21 Start watching this issue

              Created:
              Updated: