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  1. Jira Service Management Cloud
  2. JSDCLOUD-9973

Add the ability to retrieve SLA data via API

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • SLA
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      Problem statement

      As per https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-sla-get, it's only possible to retrieve SLA info for a specific request. 

      I would like to be able to retrieve SLA information in bulk for work items in a project. 

      Suggested solution

      Add the ability to also retrieve the SLA goal and JQL via API. 

      Workaround

      The API rest/servicedeskapi/request?expand=sla will allow us to fetch the SLA for a customer's or Organisation's request. But this will not allow an agent to fetch the information for all requests in the project. 

              Unassigned Unassigned
              nmohdkhalid Nabil
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                Created:
                Updated: