Allow channels other than "General" to be a Agent channel in Teams integration of JSM Chat

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Channel - Chat
    • None
    • 10
    • 34

      Currently, when integrating JSM Chat/Assist with Microsoft teams, it is mandatory that the triage channel is the General channel.

      It should be possible to set different channels as triage channels.

              Assignee:
              Srini Chakravarthy
              Reporter:
              Renata Dornelas (Inactive)
              Votes:
              33 Vote for this issue
              Watchers:
              40 Start watching this issue

                Created:
                Updated: