Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-9304

Ability to hide the KB categories from the portal view

XMLWordPrintable

    • 98
    • 29

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Currently, there’s no way to hide the KB categories from the portal even if the permissions allow only licensed users to view the articles.

      Suggested Solution

      Provide the ability to hide the KB Categories from the portal view when the Knowledgebase is used only by licensed users.
      Also include the possibility to hide knowledgebase categories if the category is either empty or the user has no permissions to view articles in that category.

      Workaround

      No workaround

              Unassigned Unassigned
              74e7fd576f90 Prathiksha
              Votes:
              80 Vote for this issue
              Watchers:
              43 Start watching this issue

                Created:
                Updated: