Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Unresolved
Component/s: Accounts Integration (Signup, Invite Team, Login, Logout, Reset Password, Profile)
Labels:
- affects-cloud
- cs

UIS:
13
Support reference count:
36
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

Portal-only Service Desk Customers are unable to login to their Service Desk using the "Sign in Using Google" button on the sign-in page.

Workaround

For portal-only customer accounts: Login manually using Username/Email and Password combination

It is possible to migrate your portal-only customer accounts to Atlassian accounts and see the full list of login options, including the "Login with Google" option. See here for the differences between portal-only customer accounts and Atlassian accounts with customer access.

Attachments

Issue Links

duplicates

JSDCLOUD-3635 Expand customer signup options

Closed

is related to

JSDCLOUD-3635 Expand customer signup options

Closed

ID-6272 Don't give Service Desk customer JIRA access after Google Apps synchronization

Closed

JSDSERVER-1964 Allow Service Desk Customers Login with Google Apps

Gathering Interest

mentioned in: Page Loading...

Activity

People

Assignee:: Benjamin Paton

Reporter:: Shawn C

Votes:: 104 Vote for this issue

Watchers:: 75 Start watching this issue

Dates

Created:: 09/Jun/2015 8:36 PM

Updated:: 12/Apr/2024 2:11 AM

Allow Portal-only Service Desk Customers Login with Google