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  1. Jira Service Management Data Center
  2. JSDSERVER-1964

Allow Service Desk Customers Login with Google Apps

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Service Desk Customers are unable to login to their Service Desk using the "Sign in Using Google" button on the sign-in page even if their GApps Domain is linked to the Cloud instance

      Suggested Solution

      As Agents and JIRA/Confluence Users are able to log into their instance using the "Sign in Using Google," Service Desk Customers (who are apart of the same Domain) should be able to login with the same method

      Workaround

      Login manually using Username/Email and Password combination

            [JSDSERVER-1964] Allow Service Desk Customers Login with Google Apps

            rgomolko added a comment -

            +1. Very demanded feature

            rgomolko added a comment - +1. Very demanded feature

            Jay P added a comment -

            +1

            Jay P added a comment - +1

            Donovan Marshall added a comment -

            I'm currently rolling Service Desk at my place of work and having (internal) customers not be able to sign in with their Google logins like agents has been a limiting factor in getting staff to login to the Service Desk and use it, a good percentage of staff haven't, or don't want to setup another account and password for the Service Desk and this certainly makes the product less useful than it could be.

            Donovan Marshall added a comment - I'm currently rolling Service Desk at my place of work and having (internal) customers not be able to sign in with their Google logins like agents has been a limiting factor in getting staff to login to the Service Desk and use it, a good percentage of staff haven't, or don't want to setup another account and password for the Service Desk and this certainly makes the product less useful than it could be.

            Alistair Prestidge added a comment -

            +1

            Alistair Prestidge added a comment - +1

            Felipe Osti added a comment -

            +1

            This is a huge blocker for us too and I agree with Oliver Tadman, seems silly.

            Felipe Osti added a comment - +1 This is a huge blocker for us too and I agree with Oliver Tadman, seems silly.

            Oliver Tadman added a comment -

            +1 Seems silly to have the option for agents and not for customers.

            Oliver Tadman added a comment - +1 Seems silly to have the option for agents and not for customers.

            David Gagne added a comment -

            +1

            David Gagne added a comment - +1

            Jacob Chavez added a comment -

            This also hinders our business and ease of use for customers. We're growing exponentially each year and our usage will increase with it. This would be greatly beneficial to implement domain wide.

            Jacob Chavez added a comment - This also hinders our business and ease of use for customers. We're growing exponentially each year and our usage will increase with it. This would be greatly beneficial to implement domain wide.

            Adam Leggett added a comment -

            This is a huge blocker for us to rollout Jira-SD org-wide. Please resolve ASAP

            Adam Leggett added a comment - This is a huge blocker for us to rollout Jira-SD org-wide. Please resolve ASAP

              Unassigned Unassigned
              scranford Shawn C
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                Created:
                Updated: