Allow Portal-only Service Desk Customers Login with Google

XMLWordPrintable

    • 5
    • 65

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Portal-only Service Desk Customers are unable to login to their Service Desk using the "Sign in Using Google" button on the sign-in page.

      Suggested Solution

      Agents and JIRA/Confluence Users are able to log into their instance using the "Sign in Using Google," portal-only Service Desk Customers
      should be able to login with the same method

      Workaround

      For portal-only customer accounts: Login manually using Username/Email and Password combination

      It is possible to migrate your portal-only customer accounts to Atlassian accounts and see the full list of login options, including the "Login with Google" option. See here for the differences between portal-only customer accounts and Atlassian accounts with customer access.

            Assignee:
            Ash Young
            Reporter:
            Shawn C (Inactive)
            Votes:
            112 Vote for this issue
            Watchers:
            80 Start watching this issue

              Created:
              Updated: