Organization field is not auto-populated when issue is raised via Assist.

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: JSM Chat
    • None
    • 1
    • 9

      We have noticed that when tickets are raised from Atlassian Assist their Organization field is not auto-filled as seen when the ticket is raised from the portal or via email.

      From the URL: https://<sitename>.net/jira/settings/products/jira-service-management-configuration.
      We can configure Yes for the below configuration -
      Should new requests automatically be shared with a customer's organization?
       
      The above setting is already configured in the customer environment and we see the ticket raised via portal and email has an Organization value set when a customer raises a ticket according to the reporter's Organization.
       
      In the case of tickets raised via the Atlassian Assist app we don't see this behaviour and would like this to implemented for tickets raised via Asisst as well.

            Assignee:
            Srini Chakravarthy
            Reporter:
            Charan R (Inactive)
            Votes:
            6 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated: