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Suggestion
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Resolution: Unresolved
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None
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60
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It would be great to have the ability to have teams be notified via slack if a user's on-call schedule starts or ends. This would be similar to how users can be notified via push when their schedule starts/ends.
Additionally, sending slack notifications when an override is placed.
Workaround:
Where available in the Integrations tab of the Channel or DM, Slack allows you to create an email address for a channel or DM.
In the User's Notification tab in Opsgenie, this Slack email can then be added as an additional email Contact Method which can then be used in any of the User's notification rules including Schedule Start.
Currently, the Schedule start message does not identify the user name in the notification email, but if it does, then sending the Schedule start message to a shared Slack channel would make sense.
- is duplicated by
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- Closed
- is related to
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- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Support reference count | Original: 59 | New: 60 |
| Support reference count | New: 59 |
And noting that if you're using Google Workplace, importing OpsGenie's Webcal into a calendar and integrating that to Slack is probably a better option than the workaround suggested since you can see who is on call in the notification (reference - https://community.atlassian.com/t5/Opsgenie-questions/Slack-Alert-weekly-with-OpsGenie-on-call-schedule/qaq-p/1901104)
Please add this. Would allow us to sunset customs jobs/scripts we've written to accomplish this that need to be maintained as teams change
If anyone would like an even more robust workaround that builds on the Workaround listed above in the ticket – which has now made our reliance on waiting for this feature unnecessary – what I ended up doing for my team was:
- Create a private slack channel with all on-call members and create an email address for that channel
- Have all on-call members add that email address as an alert method
- Create a slack app and install it on the channel which:
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- Listens for messages in the channel to be triggered (the only messages should be emails from the schedule change)
- All members of the channel can safely mute it because the email alert doesn't matter
- Makes a call to the OpsGenie API to see who is on call
- Sends a message to our team's main channel (and updates a Slack group handle for on-call dev) with the new on-call dev tagged.
There are lot of people and companies awaiting this feature. How many upvotes are needed to move it further? ac923919ac6b
Taking into account Atlassian decision about discontinuing Opsgenie, I think we can forget about this option in Opsgenie.