IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Opsgenie
  2. OPSGENIE-1490

Send on-call user details for the alert via Slack

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      At the moment, only limited information about the alerts is sent via Slack notifications.
      It would be nice to have on-call details appended to the alert notification

      Suggested Solutions

      While sending notifications to Slack, add the user details

      Current Workarounds

      We can get the on-call user details by running Slack commands manually

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-1490

            Send on-call user details for the alert via Slack

            XMLWordPrintable

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                User Problem

                At the moment, only limited information about the alerts is sent via Slack notifications.
                It would be nice to have on-call details appended to the alert notification

                Suggested Solutions

                While sending notifications to Slack, add the user details

                Current Workarounds

                We can get the on-call user details by running Slack commands manually

                        Unassigned Unassigned
                        6cd84a6a68a6 Arumugam M
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            6cd84a6a68a6 Arumugam M
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            2 Start watching this issue

                              Created:
                              Updated: