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  1. Opsgenie
  2. OPSGENIE-156

Allow Incoming Call to follow routing rules when calls are forwarded to a team

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, when the incoming calls are forwarded to a team, they follow the default routing rule (i.e. the 'else/last' routing rule). 

      Allowing these calls to be routed via other routing rules can provide flexibility to forward the calls to different users depending on the time of the day/day of the week. For example, users may want the calls to be forwarded to a different escalation path on the weekends or out of office hours.

      Workaround

      Follow the instructions provided in https://community.atlassian.com/t5/Opsgenie-articles/Routing-Incoming-Calls-Based-on-Time-of-Day-via-Incoming-Call/ba-p/1668032

              Unassigned Unassigned
              282e56b8661f Ashish Shetty J (Inactive)
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                Created:
                Updated: