Uploaded image for project: 'Opsgenie'
  1. Opsgenie
  2. OPSGENIE-894

Allow incoming call routing to follow a team's routing rules

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      Incoming calls don't currently follow the routing rules of a team. They will simply use the default rule if a team is in the 'Forward call to' field. This leads to complex workarounds needing to be used for basic things like routing differently at different times of day.

      Suggested Solutions

      Have the calls follow the team's routing rules to determine who to call.

      Current Workarounds

      Most (not all) needs can be met with different workarounds.

              Unassigned Unassigned
              bkiely@atlassian.com Brennan Kiely
              Votes:
              5 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: