Allow incoming call routing to follow a team's routing rules

XMLWordPrintable

      User Problem

      Incoming calls don't currently follow the routing rules of a team. They will simply use the default rule if a team is in the 'Forward call to' field. This leads to complex workarounds needing to be used for basic things like routing differently at different times of day.

      Suggested Solutions

      Have the calls follow the team's routing rules to determine who to call.

      Current Workarounds

      Most (not all) needs can be met with different workarounds.

            Assignee:
            Unassigned
            Reporter:
            Brennan Kiely
            Votes:
            5 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: