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  1. Opsgenie
  2. OPSGENIE-2189

As a user, I'd like to be able to Add Delay to Start of Voice Notifications

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      User Problem

      When Opsgenie calls members of our team, the auto attendant begins its message delivery routine too soon. Often, by the time the on-call person answers and brings the phone to their ear (especially during the middle of the night), the crucial part of the message has already been delivered, and the auto attendant is asking for input from the keypad. This leads to stress and errors, such as accidentally hanging up or closing the alert because the wrong number was pressed or no input was provided.

      Suggested Solutions

      • Delay the Message Start: Introduce a configurable delay at the start of the voice notification to give the on-call person time to answer and get ready to listen.
      • Repeat the Message: Have the message repeat a few times to ensure the on-call person has multiple opportunities to hear the crucial information.
      • Configurable Message Length: Allow the message length and the number of repeats to be configurable based on the user’s preference.

      Current Workarounds

      N/A

            [OPSGENIE-2189] As a user, I'd like to be able to Add Delay to Start of Voice Notifications

            Steven Britton added a comment -

            This is a much needed feature for our team.

            Steven Britton added a comment - This is a much needed feature for our team.

            Booksy added a comment -

            I agree with this too!  Half the time I get paged, and manage to answer it, the message is half over or is ending.  Having the ability to delay this would be incredibly helpful.

            Booksy added a comment - I agree with this too!  Half the time I get paged, and manage to answer it, the message is half over or is ending.  Having the ability to delay this would be incredibly helpful.

              Unassigned Unassigned
              eguzun@atlassian.com Egor
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                Created:
                Updated: