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Suggestion
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Resolution: Unresolved
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None
Problem description
At the moment , there are no way for admin to set public holiday in Opsgenie schedule. It will be hard for admin to manually configure the schedule.
Suggestion
Option to import/enter specific dates for holidays.
Then in routing rules, be able to define where to route alerts that come in on these dates. that way teams can setup escalation policies and schedules specifically for holidays, and the routing rules will automatically route alerts to those respective escalations/schedules if the alert comes in on one of the defined holidays.
Workaround
Add in overrides/forwarding rules for holidays.
- is duplicated by
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- Closed
- is related to
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- Reviewing
- relates to
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- Reviewing
[OPSGENIE-125] Ability to import public holiday information in Opsgenie
Here some pointers:
https://learn.microsoft.com/en-gb/azure/open-datasets/dataset-public-holidays?tabs=azureml-opendatasets
https://github.com/openpotato/openholidaysapi.website
Following this request as we require the same functionality to manage the public holidays
Really hoping that this will still be addressed in the future on the Jira Operations end of things in JSM.
A user-friendly solution for managing public holidays as part of regulation Ops alert escalation schedules belonging to our teams would be greatly welcomed.
Can appreciate in JSM service projects there is already a place (namely in SLAs feature) where public holiday information can be added/updated year in/year out. The SLAs feature handles Public Holidays nicely and pauses SLAs on those days.
If JSM could somehow allow us to leverage Public Holiday calendar entries for both SLA and Operations/Alerting escalation schedule purposes that would be ideal.
How the people have mitigated this?
For simple alert routing we use maintenances.
An external script / service / IaC module schedules "maintenances" for all holidays a year in advance. Special alert policies toggled by these then modify the alerts to get routed accordingly.
It feels hacky and probably does not not work for every use case.
+1
I am wondering how this is not added yet as basic configuration option to the Opsgenie?!
How the people have mitigated this?
In JIRA's board configuration you have a similar option to setup "non-working date" which most likey are not counted on the burn-out charts or in couple of insight?
This would be great to have and would solve a lot of headaches...
It would be really helpful if there was, just as for JIRA's SLAs rules, a calendar where to define the specific holidays per each team and still have the ability to receive alerts but route them as per needs. 
Hope this gets implemented. We need a way to suppress non-critical alerts on a public holiday to the next working day. Critical alerts continue to be routed to service owners during public holidays.