Problem description

At the moment , there are no way for admin to set public holiday in JSM Operations schedule. It will be hard for admin to manually configure the schedule.

Suggestion

Option to import/enter specific dates for holidays.

Then in routing rules, be able to define where to route alerts that come in on these dates. that way teams can setup escalation policies and schedules specifically for holidays, and the routing rules will automatically route alerts to those respective escalations/schedules if the alert comes in on one of the defined holidays.

Workaround

Add in overrides/forwarding rules for holidays.