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  1. Jira Service Management Cloud
  2. JSDCLOUD-17409

Ability to import public holiday information in JSM Operations

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      Problem description

      At the moment , there are no way for admin to set public holiday in JSM Operations schedule. It will be hard for admin to manually configure the schedule.

      Suggestion

      Option to import/enter specific dates for holidays.

      Then in routing rules, be able to define where to route alerts that come in on these dates. that way teams can setup escalation policies and schedules specifically for holidays, and the routing rules will automatically route alerts to those respective escalations/schedules if the alert comes in on one of the defined holidays.

      Workaround

      Add in overrides/forwarding rules for holidays.

              Unassigned Unassigned
              2a1be9291630 Failan Jenkins (Inactive)
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                Created:
                Updated: