Open issues

Order by Priority
  1. Suggestion
    JSDCLOUD-1530Add customers as request participants automatically
  2. Suggestion
    JSDCLOUD-3920Allow SLA to be viewed by non Service Desk agent
  3. Suggestion
    JSDCLOUD-4037Ability to change the customer portal width.
  4. Suggestion
    JSDCLOUD-8043Include transition buttons in email notification
  5. Suggestion
    JSDCLOUD-8420Ability to blocklist e-mail addresses for sending email messages (outgoing notifications)
  6. Suggestion
    JSDCLOUD-10006 As an Admin I want to allow anonymous user to be able to view and select options in an Assets Objects field in the Help Center (Portal)
  7. Suggestion
    JSDCLOUD-10280Increase the Service Relationship Limit
  8. Suggestion
    JSDCLOUD-10701Form Field: Read only fields
  9. Suggestion
    JSDCLOUD-11885Forms: Ability to link multiple form fields with a single Jira custom field
  10. Suggestion
    JSDCLOUD-12179Assets for JSM - Provide an option to Sync Atlassian Accounts & Portal-only Customer Accounts to an Object Schema
  11. Suggestion
    JSDCLOUD-14247Utilizing experiences with Assets object fields surpasses API rate limits and fields/SLAs loading errors
  12. Suggestion
    JSDCLOUD-15242Ability to create custom object classes - Data Manager
  13. Suggestion
    JSDCLOUD-16055Allow alerts from integrations to set responders based on Service responders
  14. Suggestion
    JSDCLOUD-1743Ability to vote on an issue on Customer Portal
  15. Suggestion
    JSDCLOUD-9726Show info message about Affected Services field when adding it on the request form
  16. Suggestion
    JSDCLOUD-10492Ability to have preset values in attribute field during Insight object creation
  17. Suggestion
    JSDCLOUD-10654Support Bidirectional/Reciprocal/Cross-linking Object Attributes in Assets
  18. Suggestion
    JSDCLOUD-11414Increase Lookup Objects limit in Assets Automation
  19. Suggestion
    JSDCLOUD-11728Implement audit log for tracking changes to Request Types and Forms
  20. Suggestion
    JSDCLOUD-11979Allow customization of ordering when searching for Assets objects
  21. Suggestion
    JSDCLOUD-13045Provide a way to Append Values to existing Values in an Assets Object Attribute via Actions in Automation
  22. Suggestion
    JSDCLOUD-13259Forms Data connections: Support POST calls (to make it compatible with Assets )
  23. Suggestion
    JSDCLOUD-13976Add Request Type in axis options in Two-Dimensional Filter Statistics gadget
  24. Suggestion
    JSDCLOUD-14751Ability to subscribe to on-call schedule calendar in JSM Operations
  25. Suggestion
    JSDCLOUD-17116 Improve Error Handling for Unique Constraint Violations in Assets Imports
  26. Suggestion
    JSDCLOUD-17274Ability to restrict approval location
  27. Suggestion
    JSDCLOUD-17337Provide a way to group Assets reports
  28. Suggestion
    JSDCLOUD-2267Customize search results with a knowledge base
  29. Suggestion
    JSDCLOUD-3540More flexible portal-specific customer signup
  30. Suggestion
    JSDCLOUD-6241Ability to disable "Don't notify me" option from the Portal and email
  31. Suggestion
    JSDCLOUD-10873Change instance portal-only customer access setting to be per project
  32. Suggestion
    JSDCLOUD-11244Add the ability to remove suggested Apps under Jira instance->Apps-> "Recommended for your Team"
  33. Suggestion
    JSDCLOUD-12141JSM Forms: Support group picker fields on the portal
  34. Suggestion
    JSDCLOUD-12783Allow default project role names to be edited without causing errors
  35. Suggestion
    JSDCLOUD-14305REST API to add fields to the request type in JSM
  36. Suggestion
    JSDCLOUD-14941Showing notification was not send due to notification set to off by customer in Customer Notification log
  37. Suggestion
    JSDCLOUD-17310Ability to disable banner "Accelerate incident resolution with Ops Guide" in JSM Requests
  38. Suggestion
    JSDCLOUD-4086Add option to send email to customer with attachment as files and not links
  39. Suggestion
    JSDCLOUD-5420JQL to search by declined approvals
  40. Suggestion
    JSDCLOUD-7842Add the ability to resize queue columns
  41. Suggestion
    JSDCLOUD-8323Include password policy configuration for portal only customers.
  42. Suggestion
    JSDCLOUD-9908Ability to perform AQL search across all object types in an object schema
  43. Suggestion
    JSDCLOUD-11141Forms: Support images within a form
  44. Suggestion
    JSDCLOUD-11583Add the ability to exclude the assignee when creating Responder alerts
  45. Suggestion
    JSDCLOUD-13207API endpoint to search Assets fields
  46. Suggestion
    JSDCLOUD-14068Fetch the AQL filter scope for an Assets custom field limitation
  47. Suggestion
    JSDCLOUD-2044Include request history in customer notifications
  48. Suggestion
    JSDCLOUD-3312Give Agents permission to create Reports
  49. Suggestion
    JSDCLOUD-4552Customize the columns displayed on the portal requests list for customers
  50. Suggestion
    JSDCLOUD-6244Add the ability to Style the Customer Satisfaction
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Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2044

Include request history in customer notifications

    • 339
    • 210

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product Update - Dec 20, 2024

      HI Everyone,

      An update on this issue.

      We've been working on the roadmap for the first half of next year and have finalised the first quarter.

      Whilst this issue has a high number of votes, there are several other issues with greater impact and votes that we will be pushing ahead with.

      This issue still in consideration for the next phase of work after that and I will update this ticket if the status is updated. Thanks for your patience!

      Regards,

      Ben Costello
      Principal Product Manager, JSM Emails/

      Currently, Service Desk notifications will only contain the data relevant to the event that has triggered the notification.
      In order to have a complete overview on mail, having historic data available in the mail notifications would be very convenient to have.
      In particular when forwarding this email to another person to inform them of the reqest, and the history within.

      Workaround

      • Take a look at the Atlassian Marketplace. There are some apps that offer the functionality of adding the comments history. You may reach out to the vendors of the apps from the "Support" section in the Marketplace. 
      • Use an Automation rule to store the comments history in a custom field that you can reference in your notifications template. Please consider that this will count towards your automation rule executions: JSM Plans page.

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              1bbfd485bf63 Ben Costello
              mnassette MJ (Inactive)
              Votes:
              711 Vote for this issue
              Watchers:
              397 Start watching this issue

                Created:
                Updated: