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  1. Jira Service Management Cloud
  2. JSDCLOUD-1530

Add customers as request participants automatically

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The user needs a post function that add users/groups as request participants according to issue type or project, since customer can only receive notifications of issues they didn't reported if they are participants.

      Workaround

      Please refer to our How to Automatically Add Request Participants when Creating an Issue KB for a workaround on this - it does required a third-party paid for plugin however.

              a1217920d496 Ash Young
              psilveira Paula Silveira (Inactive)
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