Add customers as request participants automatically

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The user needs a post function that add users/groups as request participants according to issue type or project, since customer can only receive notifications of issues they didn't reported if they are participants.

      Workaround

      Please refer to our How to Automatically Add Request Participants when Creating an Issue KB for a workaround on this - it does required a third-party paid for plugin however.

            Assignee:
            Ash Young
            Reporter:
            Paula Silveira (Inactive)
            Votes:
            231 Vote for this issue
            Watchers:
            155 Start watching this issue

              Created:
              Updated: