Details
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Suggestion
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Resolution: Fixed
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280
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35
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Description
NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Hi everyone,
In the past release of Jira Service Management 5.0, Automation for Jira become part of Jira Service Management Data Center. Using Automation for Jira, administrators can already create automation rules to add customers and Organizations as participants of a request.
This functionality has been further extended in the latest release, Jira Service Management 5.9, which introduces the “Share requests with groups feature. This features allows service requests to be shared with entire Jira groups, including support for automation.
To learn more about the feature, visit the Jira Service Management 5.9 release notes.
Cheers,
Divyanshi Vashist
Jira Service Management Data Center
The user needs a post function that add users/groups as request participants according to issue type or project, since customer can only receive notifications of issues they didn't reported if they are participants.
Workaround
Please refer to our How to Automatically Add Request Participants when Creating an Issue KB for a workaround on this - it does required a third-party paid for plugin however.
Attachments
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