Details
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Suggestion
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Resolution: Unresolved
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69
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42
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
The user needs a post function that add users/groups as request participants according to issue type or project, since customer can only receive notifications of issues they didn't reported if they are participants.
Workaround
Please refer to our How to Automatically Add Request Participants when Creating an Issue KB for a workaround on this - it does required a third-party paid for plugin however.
Attachments
Issue Links
- is related to
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JSDSERVER-1530 Create a new automation action (or post-function) to add customers as participants of a request
- Closed