Showing notification was not send due to notification set to off by customer in Customer Notification log

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      Problem Definition

      At the moment, the agent or admin doesn't have visibility into which customer set the notification to on/off. We have feature request for this :-

      Due to this , the agent wasn't aware that their update didn't get notified to the customer.

      Suggested Solution

      It would be good to show this log in the customer notification log if the notification was skipped due to customer set the notification to off , especially for the reporter and the request participants.

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            4 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: