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  1. Jira Service Management Cloud
  2. JSDCLOUD-12179

Assets for JSM - Provide an option to Sync Atlassian Accounts & Portal-only Customer Accounts to an Object Schema

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      Problem Definition

      Users & Customers are handled as Assets in some cases. Particularly when linking them to other Assets like Services, Devices, etc.
      Having the ability to easily use the information already available to a Site would be helpful.

      Suggested Solution

      Provide an option that can be enabled to automatically sync Atlassian Accounts & Portal-only Customer Accounts to a Schema in Assets.

      Workaround

      Manually creating the User Objects for Atlassian Accounts & Portal-only Customer Accounts can be done. Automation Rules can be configured to create new Objects if they don't already exist, but setting up syncing can be complex.

              7260236ab89d Justin King
              992127aa63ec Payden Pringle (Inactive)
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                Created:
                Updated: