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  1. Jira Service Management Cloud
  2. JSDCLOUD-12179

Assets for JSM - Provide an option to Sync Atlassian Accounts & Portal-only Customer Accounts to an Object Schema

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    Description

      Problem Definition

      Users & Customers are handled as Assets in some cases. Particularly when linking them to other Assets like Services, Devices, etc.
      Having the ability to easily use the information already available to a Site would be helpful.

      Suggested Solution

      Provide an option that can be enabled to automatically sync Atlassian Accounts & Portal-only Customer Accounts to a Schema in Assets.

      Workaround

      Manually creating the User Objects for Atlassian Accounts & Portal-only Customer Accounts can be done. Automation Rules can be configured to create new Objects if they don't already exist, but setting up syncing can be complex.

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            7260236ab89d Justin King
            992127aa63ec Payden Pringle
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            Dates

              Created:
              Updated: