Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-12179

Assets for JSM - Provide an option to Sync Atlassian Accounts & Portal-only Customer Accounts to an Object Schema

XMLWordPrintable

    • 27

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Users & Customers are handled as Assets in some cases. Particularly when linking them to other Assets like Services, Devices, etc.
      Having the ability to easily use the information already available to a Site would be helpful.

      Suggested Solution

      Provide an option that can be enabled to automatically sync Atlassian Accounts & Portal-only Customer Accounts to a Schema in Assets.

      Workaround

      Manually creating the User Objects for Atlassian Accounts & Portal-only Customer Accounts can be done. Automation Rules can be configured to create new Objects if they don't already exist, but setting up syncing can be complex.

            [JSDCLOUD-12179] Assets for JSM - Provide an option to Sync Atlassian Accounts & Portal-only Customer Accounts to an Object Schema

            Reehan Mohammed added a comment -

            Hi 

            Can we have an update on this? will we see in the near future the ability to sync Atlassian accounts with Jira Assets? Its seems quite shocking that Atlassian would not have thought to include what may be one of the most important aspects of basic asset management in new assets. (the old system I believe there was a way to do this as we had this running on our environment), This is causing real struggle for our organization and we would really appreciate a solution to this issue fairly quickly 

            Kind regards

            Rehaan

            Reehan Mohammed added a comment - Hi  Can we have an update on this? will we see in the near future the ability to sync Atlassian accounts with Jira Assets? Its seems quite shocking that Atlassian would not have thought to include what may be one of the most important aspects of basic asset management in new assets. (the old system I believe there was a way to do this as we had this running on our environment), This is causing real struggle for our organization and we would really appreciate a solution to this issue fairly quickly  Kind regards Rehaan

              7260236ab89d Justin King
              992127aa63ec Payden Pringle
              Votes:
              50 Vote for this issue
              Watchers:
              21 Start watching this issue

                Created:
                Updated: