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  1. Jira Service Management Cloud
  2. JSDCLOUD-11583

Add the ability to exclude the assignee when creating Responder alerts

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    Description

      Problem Definition

      When the Responder alerts feature is enabled, adding responders to an Incident in a Service Project will automatically create an alert in Opsgenie for that responder.

      Suggested Solution

      The assignees in Jira are already informed about being assigned to a request, and in most cases, the agents assign the incident to themselves, which means they receive notification twice about something they already know.

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            Unassigned Unassigned
            bd0e47de2684 Yuri Moura
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            Dates

              Created:
              Updated: