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  1. Jira Service Management Cloud
  2. JSDCLOUD-2267

Customize search results with a knowledge base

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    • UIS:
      1
    • Support reference count:
      5
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      You provide self-help resources with a knowledge base for your customers.

      We'd like to customize this function.

      • The number of search results
        • Now 3 results are displayed, we'd like to set the number of results
      • Output per label as search results
        • Now the result output results per page, we'd like to search labels on search box and output per label.
      • Ability to rank KBs and show search result order by rank (it'd be great if JSD could automatically rank KBs)
        • the current default result contains pages recently updated

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              Assignee:
              6cf75f652d57 Joseph
              Reporter:
              atlassian_support1 Ricksoft Co., Ltd.
              Votes:
              47 Vote for this issue
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              36 Start watching this issue

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                Created:
                Updated: