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Suggestion
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Resolution: Unresolved
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11
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5
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
You provide self-help resources with a knowledge base for your customers.
We'd like to customize this function.
- The number of search results
- Now 3 results are displayed, we'd like to set the number of results
- Output per label as search results
- Now the result output results per page, we'd like to search labels on search box and output per label.
- Ability to rank KBs and show search result order by rank (it'd be great if JSM could automatically rank KBs)
- the current default result contains pages recently updated
- Ability to define the number of characters typed necessary to bring results
- is related to
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JSDCLOUD-764 Provide a link directly to the Confluence Knowledge base article in Customer Portal
- Gathering Interest
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JSDSERVER-2267 Customize search results with a knowledge base
- Gathering Interest
- relates to
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JSDCLOUD-4263 Configure the number of search results returned by Service Desk Knowledgebase search
- Closed