Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2267

Customize search results with a knowledge base

    XMLWordPrintable

Details

    • 5
    • 5
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      You provide self-help resources with a knowledge base for your customers.

      We'd like to customize this function.

      • The number of search results
        • Now 3 results are displayed, we'd like to set the number of results
      • Output per label as search results
        • Now the result output results per page, we'd like to search labels on search box and output per label.
      • Ability to rank KBs and show search result order by rank (it'd be great if JSD could automatically rank KBs)
        • the current default result contains pages recently updated

      Attachments

        Issue Links

          Activity

            People

              6cf75f652d57 Joseph
              3da02f17cbee Ricksoft Co., Ltd.
              Votes:
              56 Vote for this issue
              Watchers:
              41 Start watching this issue

              Dates

                Created:
                Updated: