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  1. Jira Service Management Cloud
  2. JSDCLOUD-764

Provide a link directly to the Confluence Knowledge base article in Customer Portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When a JIRA Service Desk has a linked Confluence space as a knowledge base, users can search for articles within the space using the search bar.

      However, in the case that the user either A) doesn't have anything in particular they want to search for or B) simply wants to read the documentation for the product, then this search bar isn't useful.

      Suggested Solution

      Provide a link either to display all FAQs or the documentation directly to the linked Confluence space. It could be a button in the portal, or a request that will pop-up a list when clicked.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-6391 Ability to list all the knowledge base existed for that project instead of the customer need to search it

          • Gathering Interest
          is blocked by

          Suggestion - JSDSERVER-764 Provide a link directly to the Confluence Knowledge base article in Customer Portal

          • Gathering Interest
          is duplicated by

          Suggestion - JSDCLOUD-5868 Button Link for FAQ - Customer Portal

          • Closed
          is related to

          Suggestion - JSDSERVER-764 Provide a link directly to the Confluence Knowledge base article in Customer Portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4263 Configure the number of search results returned by Service Desk Knowledgebase search

          • Closed

          Suggestion - JSDCLOUD-2267 Customize search results with a knowledge base

          • Gathering Interest

          Activity

            People

              6cf75f652d57 Joseph
              jrahmadiputra Julian (Inactive)
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              Dates

                Created:
                Updated: