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Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-6391

Ability to list all the knowledge base existed for that project instead of the customer need to search it

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Currently, the knowledge base pages will only listed once the customer search it.

      Suggested Solution

      It will be best if the KB pages listed in Customer Portal. Maybe create a page in Customer Portal to list all KB exist for that project.

      Why this is important

      Some end user wouldn't know what to search, by listing it out will make things easier for the end user.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-6391

            Ability to list all the knowledge base existed for that project instead of the customer need to search it

            XMLWordPrintable

              • 0
              • 1

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Problem Definition

                Currently, the knowledge base pages will only listed once the customer search it.

                Suggested Solution

                It will be best if the KB pages listed in Customer Portal. Maybe create a page in Customer Portal to list all KB exist for that project.

                Why this is important

                Some end user wouldn't know what to search, by listing it out will make things easier for the end user.

                        6cf75f652d57 Joseph
                        nroslan Atiqah Roslan
                        Votes:
                        15 Vote for this issue
                        Watchers:
                        18 Start watching this issue

                          Created:
                          Updated:

                            6cf75f652d57 Joseph
                            nroslan Atiqah Roslan
                            Votes:
                            15 Vote for this issue
                            Watchers:
                            18 Start watching this issue

                              Created:
                              Updated: