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Jira Service Management Data CenterProject Type: software

Jira Service Management Data Center

Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-764

Provide a link directly to the Confluence Knowledge base article in Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Knowledge Base
    • 2
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When a JIRA Service Desk has a linked Confluence space as a knowledge base, users can search for articles within the space using the search bar.

      However, in the case that the user either A) doesn't have anything in particular they want to search for or B) simply wants to read the documentation for the product, then this search bar isn't useful.

      Suggested Solution

      Provide a link either to display all FAQs or the documentation directly to the linked Confluence space. It could be a button in the portal, or a request that will pop-up a list when clicked.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-764

            Provide a link directly to the Confluence Knowledge base article in Customer Portal

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Unresolved
              • None
              • Knowledge Base
              • 2
              • 3
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Problem Definition

                When a JIRA Service Desk has a linked Confluence space as a knowledge base, users can search for articles within the space using the search bar.

                However, in the case that the user either A) doesn't have anything in particular they want to search for or B) simply wants to read the documentation for the product, then this search bar isn't useful.

                Suggested Solution

                Provide a link either to display all FAQs or the documentation directly to the linked Confluence space. It could be a button in the portal, or a request that will pop-up a list when clicked.

                        Unassigned Unassigned
                        jrahmadiputra Julian (Inactive)
                        Votes:
                        111 Vote for this issue
                        Watchers:
                        41 Start watching this issue

                          Created:
                          Updated:

                              Unassigned Unassigned
                              jrahmadiputra Julian (Inactive)
                              Votes:
                              111 Vote for this issue
                              Watchers:
                              41 Start watching this issue

                                Created:
                                Updated: