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  1. Jira Service Management Cloud
  2. JSDCLOUD-5868

Button Link for FAQ - Customer Portal

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    Description

       

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-764 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

       

      Problem definition:

      The user does not have a button, on the Customer Portal, like the Requests button, that should be a link to an FAQ page.

       

      Suggested Solution:

      The user needs a button link to an FAQ page and it should be available with the Service Desk requests.

       

      Workaround:

      The user needs to use the link option available.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-764 Provide a link directly to the Confluence Knowledge base article in Customer Portal

          • Gathering Interest

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              Unassigned Unassigned
              asoares@atlassian.com Andreo Soares (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: