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Details

Type: Suggestion
Resolution: Fixed
Component/s: Knowledge Base & Confluence integration
Labels:

UIS:
125
Support reference count:
18
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

When you have Service Desk integrated with a Confluence Knowledge base you can see search results for related articles from within JIRA. However these search results appear to be limited to only 3 results in this view. Conversely looking at the confluence space directly results many more search results.

Workaround

Current method of using the Label restrictions might be helpful in some cases, but it does not allow for more results to be displayed.

Attachments

Issue Links

is duplicated by

JSDCLOUD-8630 Increase the number of suggested articles

Closed

is related to

JSDCLOUD-5758 Include terms from the Description field in knowledge base auto-search at the Customer Portal

Closed

JSDSERVER-4263 Configure the number of search results returned to customers by Service Desk Knowledgebase search

Closed

JSDCLOUD-764 Provide a link directly to the Confluence Knowledge base article in Customer Portal

Gathering Interest

JSDCLOUD-2267 Customize search results with a knowledge base

Gathering Interest

blocks: PCS-61700 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...

(1 blocks, 3 mentioned in)

Activity

People

Assignee:: Joseph

Reporter:: Andy Heinzer

Votes:: 352 Vote for this issue

Watchers:: 213 Start watching this issue

Dates

Created:: 07/Sep/2016 5:13 PM

Updated:: 26/Oct/2023 2:45 PM

Resolved:: 18/Jul/2022 7:22 AM

Configure the number of search results returned by Service Desk Knowledgebase search