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Suggestion
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Resolution: Fixed
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170
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Hello All,
Thank you for your votes and comments on this suggestion. They have been helpful in making the decision to prioritize this issue.
We are excited to announce that the capability to have a configurable number of Knowledgebase search results was shipped in 4.2.0.
Cheers,
- Jira Service Desk Team
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
When you have Service Desk integrated with a Confluence Knowledge base you can see search results for related articles from within JIRA. However these search results appear to be limited to only 3 results in this view. Conversely looking at the confluence space directly results many more search results.
Suggested Solution
It would be nice if within the project configuration within Service Desk that you could customize the number of expected search results. At the moment this does not appear possible.
Workaround
Current method of using the Label restrictions might be helpful in some cases, but it does not allow for more results to be displayed.
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[JSDSERVER-4263] Configure the number of search results returned to customers by Service Desk Knowledgebase search
It is great that it is prioritized for the server version, what about the Cloud version???
| Description |
Original:
{panel:title=Atlassian status update as of 29th November 2018}
Hello All, This is one of the priorities on our current roadmap. We’re currently exploring ways to make this possible, in the most effortless way. Whilst I’d like to give you a clear timeframe for when we can deliver this, unfortunately, I cannot make such indications at this time yet. We’ll keep you posted as we progress. Thanks again for your patience. - Jira Service Desk Team {panel} {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4263]. {panel} h3. Problem Definition When you have Service Desk integrated with a Confluence Knowledge base you can see search results for related articles from within JIRA. However these search results appear to be limited to only 3 results in this view. Conversely looking at the confluence space directly results many more search results. h3. Suggested Solution It would be nice if within the project configuration within Service Desk that you could customize the number of expected search results. At the moment this does not appear possible. h3. Workaround Current method of using the [Label restrictions|https://confluence.atlassian.com/servicedeskserver031/serving-customers-with-a-knowledge-base-802164866.html#Servingcustomerswithaknowledgebase-LabelsHowtosuggestarticlesforspecificrequesttypes] might be helpful in some cases, but it does not allow for more results to be displayed. |
New:
{panel:title=Atlassian status update as of 28th Aug 2019}
Hello All, Thank you for your votes and comments on this suggestion. They have been helpful in making the decision to prioritize this issue. We are excited to announce that the capability to have a configurable number of Knowledgebase search results was shipped in 4.2.0. Cheers, - Jira Service Desk Team {panel} {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4263]. {panel} h3. Problem Definition When you have Service Desk integrated with a Confluence Knowledge base you can see search results for related articles from within JIRA. However these search results appear to be limited to only 3 results in this view. Conversely looking at the confluence space directly results many more search results. h3. Suggested Solution It would be nice if within the project configuration within Service Desk that you could customize the number of expected search results. At the moment this does not appear possible. h3. Workaround Current method of using the [Label restrictions|https://confluence.atlassian.com/servicedeskserver031/serving-customers-with-a-knowledge-base-802164866.html#Servingcustomerswithaknowledgebase-LabelsHowtosuggestarticlesforspecificrequesttypes] might be helpful in some cases, but it does not allow for more results to be displayed. |
| Remote Link | New: This issue links to "Page (Confluence)" [ 466714 ] |
| Link | New: This issue was split into JSDSERVER-6618 [ JSDSERVER-6618 ] |
| Summary | Original: Configure the number of search results returned by Service Desk Knowledgebase search | New: Configure the number of search results returned to customers by Service Desk Knowledgebase search |
| Remote Link | New: This issue links to "Page (Confluence)" [ 455178 ] |
Hi Anusha,
Once you've upgraded and you go to the "View & customise your Help Centre" option on the Jira Service desk Configuration page, you should get a prompt asking if you want to upgrade to the latest portal. Update the portal and you should see options to browse more results when searching articles. No other configuration was required.
Hi All,
I'm trying to configure the pagination in the latest version but I'm not sure how I can do that. I still see just 3 results from my search
Hi
Is there a solution to having more than 3 articles shown in confluence site when user's type in a question?
Also for the articles that are presented, the correct ones to be shown not recent updates made to articles.
Thank You