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  1. Jira Service Management Data Center
  2. JSDSERVER-4263

Configure the number of search results returned to customers by Service Desk Knowledgebase search

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian status update as of 28th Aug 2019

      Hello All,

      Thank you for your votes and comments on this suggestion. They have been helpful in making the decision to prioritize this issue.
      We are excited to announce that the capability to have a configurable number of Knowledgebase search results was shipped in 4.2.0.

      Cheers,

      • Jira Service Desk Team

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When you have Service Desk integrated with a Confluence Knowledge base you can see search results for related articles from within JIRA. However these search results appear to be limited to only 3 results in this view. Conversely looking at the confluence space directly results many more search results.

      Suggested Solution

      It would be nice if within the project configuration within Service Desk that you could customize the number of expected search results. At the moment this does not appear possible.

      Workaround

      Current method of using the Label restrictions might be helpful in some cases, but it does not allow for more results to be displayed.

              Unassigned Unassigned
              aheinzer Andy Heinzer
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                Created:
                Updated:
                Resolved: