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UIS:
4
Support reference count:
4
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

You provide self-help resources with a knowledge base for your customers.

We'd like to customize this function.

The number of search results
Now 3 results are displayed, we'd like to set the number of results
Output per label as search results
Now the result output results per page, we'd like to search labels on search box and output per label.

relates to

JSDSERVER-4263 Configure the number of search results returned to customers by Service Desk Knowledgebase search

JSDCLOUD-2267 Customize search results with a knowledge base