Details
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Suggestion
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Resolution: Unresolved
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None
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0
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Description
Problem Definition
JSDSERVER-4263 was implemented to display more than 3 articles for Service Desk customers. Agents can still only see 3 suggested articles in their view.
This makes it hard for agents to search and share knowledge within Service Desk.
Suggested Solution
- Make the number of suggested articles configurable.
- Introduce pagination or make the articles list pop-up.
Workaround
None
Attachments
Issue Links
- was split from
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JSDSERVER-4263 Configure the number of search results returned to customers by Service Desk Knowledgebase search
- Closed
- mentioned in
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