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  1. Jira Service Management Data Center
  2. JSDSERVER-6618

Configure the number of search results returned to agents by Service Desk Knowledgebase search

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      Problem Definition

      JSDSERVER-4263 was implemented to display more than 3 articles for Service Desk customers. Agents can still only see 3 suggested articles in their view.

      This makes it hard for agents to search and share knowledge within Service Desk.

      Suggested Solution

      • Make the number of suggested articles configurable.
      • Introduce pagination or make the articles list pop-up.

      Workaround

      None

          Form Name

            [JSDSERVER-6618] Configure the number of search results returned to agents by Service Desk Knowledgebase search

            IT HORSCH added a comment -

            Definetely very useful! My colleagues are wondering, why that is not configurable.

            IT HORSCH added a comment - Definetely very useful! My colleagues are wondering, why that is not configurable.

              Unassigned Unassigned
              adridi Arbi Dridi
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                Created:
                Updated: