Configure the number of search results returned to agents by Service Desk Knowledgebase search

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      Problem Definition

      JSDSERVER-4263 was implemented to display more than 3 articles for Service Desk customers. Agents can still only see 3 suggested articles in their view.

      This makes it hard for agents to search and share knowledge within Service Desk.

      Suggested Solution

      • Make the number of suggested articles configurable.
      • Introduce pagination or make the articles list pop-up.

      Workaround

      None

            Assignee:
            Unassigned
            Reporter:
            Arbi Dridi
            Votes:
            19 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated: