Configure the number of search results returned to agents by Service Desk Knowledgebase search

XMLWordPrintable

    • 1
    • 3

      Problem Definition

      JSDSERVER-4263 was implemented to display more than 3 articles for Service Desk customers. Agents can still only see 3 suggested articles in their view.

      This makes it hard for agents to search and share knowledge within Service Desk.

      Suggested Solution

      • Make the number of suggested articles configurable.
      • Introduce pagination or make the articles list pop-up.

      Workaround

      None

              Assignee:
              Unassigned
              Reporter:
              Arbi Dridi
              Votes:
              19 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated: